Terms & conditions

1About these terms

• These terms and conditions apply to all graphic design, social media marketing, branded merchandise, photography, videography and related services provided by Meerkat Mango (“we”, “us”, “our”) to you, the client (“you”, “your”).
• By accepting a quote, paying a deposit, signing a contract or instructing us to start work, you agree to these terms. If anything in a signed agreement or quote differs from these terms, the signed agreement or quote takes priority.

2Quotes and pricing

• All prices are quoted in South African Rand (ZAR). Quotes are valid for 30 days from the date they are issued unless stated otherwise.
• Quotes are based on the brief you give us. If the scope changes, we will let you know about any extra costs before we do the additional work.

3Audits, proposals and design concepts

• Social media audits, marketing proposals and design concepts carry a minimum fee of R950.
• This fee is waived if you go ahead and do the work with us. If you do not proceed, the fee is payable on delivery of the audit, proposal or concepts.

4Graphic design projects

• A 50% deposit is required before any design work starts. The remaining 50% is payable when the final work is handed over.
• Final files are released once the full balance has been paid.
• Your quote states how many rounds of changes are included. Additional changes, or changes to an approved design, are charged at our hourly design rate.
• It is your responsibility to check all proofs carefully, including spelling, numbers, contact details and colours, before giving final approval. We are not responsible for errors in work you have approved.

5Social media management retainers

• Social media management retainers are 12-month contracts, starting on the date agreed in your contract.
• Retainer fees are invoiced on the 20th of each month and are payable in advance. A 10% late payment penalty will be added to any payment not received by the 10th of the month.
• Paid advertising spend (for example Facebook and Instagram ads) is not included in the monthly fee and must be paid in advance before any boosted ads or campaigns run.
• If you cancel a retainer before the end of the 12-month term, the fees for the remainder of the term may become payable, unless we agree otherwise in writing.
• You agree to give us the access we need to your social media accounts and to supply information, approvals and feedback within a reasonable time so we can post on schedule.
• Social media platforms are owned and controlled by third parties. We cannot guarantee specific results such as follower numbers, reach, engagement or sales, and we are not responsible for platform changes, outages, or restrictions placed on your accounts by the platforms.

6Branded merchandise and printing

• Branded merchandise and printing are quoted per item, depending on the product, quantity and branding method. Payment terms will be set out on your quote.
• Production only starts once you have approved the final proof and the required payment has been received.
• Colours may vary slightly between screens, proofs and finished products, and between different materials and branding methods.
• Stock availability and lead times depend on our suppliers. We will always give you our best estimate, but we cannot be held responsible for supplier delays.
• Because branded items are made to order, they cannot be returned or refunded unless there is a production fault. Please report any faults within 7 days of delivery.

7Photography and videography

• Shoot dates are confirmed once booked in writing. If you need to reschedule, please give us as much notice as possible.
• Unless agreed otherwise, you receive the right to use the final edited photos and videos for your business marketing. Raw, unedited files are not included.

8Payments

• Payments are made by EFT into the bank account shown on your invoice. Please use your invoice number as the reference.
• We may pause work on any project or account that is overdue until it has been paid up to date.

9Ownership and use of work

• Once your account is paid in full, you own the final approved artwork, logos and content we created for you, unless agreed otherwise. Draft concepts and designs that were not chosen remain ours.
• We may show work we have done for you in our portfolio, on our website and on our social media, unless you ask us in writing not to.
• You confirm that any logos, images, text or other content you give us belong to you or that you have permission to use them.

10Confidentiality and privacy

• We keep your business information, logins and personal information confidential and only use them to deliver our services to you.
• We process personal information in line with the Protection of Personal Information Act (POPIA).

11Liability

We take great care with our work, but we are not liable for any indirect or consequential loss, including loss of profit or business, arising from our services. Our total liability is limited to the amount you paid us for the service in question.

12Changes to these terms

• We may update these terms from time to time. The version on our website at the time you accept a quote or contract will apply.
• These terms are governed by the laws of the Republic of South Africa.

13Contact us

If you have any questions about these terms, please contact us at studio@meerkatmango.co.za or call 079 889 0700.